Earlier today, in San Francisco, we provided an update on how Microsoft is helping to democratize Artificial Intelligence (AI) by making it accessible to everyone and every organization. Today's focus was on conversational computing, which combines the power of natural language with advanced machine intelligence to help people engage with technology in more natural and personal ways. As we talk to businesses and governments who are looking to take advantage of these new capabilities, we see significant value being created when leading organizations start using intelligent bots to transform business processes such as customer services, helpdesks, and even factory floor operations. One example is at Rockwell Automation, which provides industrial automation and information solutions to customers in more than 80 countries. Their customers wanted access to information in their production lines in faster and more innovative ways, and so, with that objective in mind, Rockwell Automation used the Bot Framework and Cognitive Services in Cortana Intelligence to build Shelby, a bot that monitors production more efficiently and lets managers know the status of their operations through more natural forms of interaction.

According to a new market research report, "Speech Analytics Market by Type (Solutions (Speech Engine, Indexing, Analysis and Query Tools, and Dash Boards and Reporting Tool) and Services), by Deployment Type (On- Remise, Cloud), by Organization Size, by Vertical, & by Region – Global Forecast to 2020?, published by MarketsandMarkets, the market size is estimated to grow from USD 589.2 Million in 2015 to USD 1.60 Billion by 2020, at an estimated Compound Annual Growth Rate (CAGR) of 22.0% from 2015 to 2020. Browse 66 market data Tables and 25 Figures spread through 145 Pages and in-depth TOC on"Speech Analytics Market" Early buyers will receive 10% customization on this report. The speech analytics technology is witnessing the rising demand due to the need to decipher hidden insights from the customer interaction data. Rising number of contact centers, importance of customer feedback, need for Customer Relationship Management (CRM), product development, increasing competition among organizations, and stringent compliance management are some of the factors deriving the demand of speech analytics solutions and services. The speech analytics solutions are expected to dominate the market from 2015 to 2020, with larger market share than the service segment, due to growing trends of analytical insights from customer interaction data.